Refund and Returns Policy for CloudKitchen.lk – Online Food Deliveries
At CloudKitchen.lk, we prioritize your satisfaction and aim to provide a transparent and reliable service. Our Refund and Return Policy is designed to address concerns related to refunds and returns for food items ordered through our online platform.
1. Order Accuracy and Quality:
- We are dedicated to ensuring that your order is accurate and that the food items meet the highest quality standards. If you receive an incorrect order or if the items do not meet your expectations, please contact our customer support team immediately.
2. Refund Eligibility:
- Refunds will be considered under the following circumstances:
- Incorrect order delivery.
- Substantial quality issues with the food items received.
- Non-compliance with dietary restrictions or special requests specified during the order.
3. Notification and Time Frame:
- To request a refund, please notify our customer support team within 1 hour of receiving your order.
- Provide clear details and, if possible, photographic evidence to support your refund request.
4. Refund Process:
- Once your refund request is received and validated, we will initiate the refund process within the day.
- Refunds will be processed to the original payment method used during the order.
5. Non-Refundable Circumstances:
- Refunds will not be provided for circumstances beyond our control, such as delays or issues caused by adverse weather conditions, traffic, or delivery address inaccuracies provided by the customer.
6. Cancellation Policy:
- Orders canceled before preparation may be eligible for a full refund.
- Once the preparation process has started, cancellation may not be possible, and refunds will be considered based on the circumstances.
7. Contact Us:
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For refund requests or inquiries, please contact our customer support team at [email protected]. Include your order details, a clear description of the issue, and any supporting documentation. Additionally, you can reach us via WhatsApp at 0117306306 with the same details provided through email.
8. Policy Updates:
- This Refund and Return Policy is subject to periodic updates. Please review it regularly to stay informed about our procedures and practices.
By using CloudKitchen.lk, you acknowledge and agree to the terms of this Refund and Return Policy.
We appreciate your trust in our services and are dedicated to ensuring your satisfaction with every online food delivery.