At CloudKitchen.lk, we are committed to providing a personalized and efficient delivery experience for our valued customers. Our Delivery Policy reflects the guidelines set in place to ensure that customer orders are always prioritized.
1. Delivery Zones
We offer delivery services within specified geographic zones only. Please check our website or contact customer support to confirm if your location is within our delivery coverage.
2. Delivery Times
- Customers have the option to select a preferred delivery date and time during the order placement process.
- We will make every effort to deliver the order within the specified date and time slot chosen by the customer.
3. Order Confirmation and Tracking
Once your order is confirmed, you will receive an order confirmation with the selected delivery date and time.
4. Delivery Charges
- Delivery charges, if applicable, will be clearly communicated during the order process.
- Free delivery may be offered based on promotions or order values exceeding a specified amount.
5. Special Requests
We understand that you may have special delivery requests. While we will do our best to accommodate them, we cannot guarantee the fulfillment of requests such as specific delivery times during peak hours.
6. Delivery Personnel
Our delivery personnel are trained to handle food items with care and professionalism. Please provide clear delivery instructions to ensure a smooth handover.
7. Non-Delivery Circumstances
We are not liable for delivery issues arising from incorrect delivery addresses provided by the customer.
If our delivery personnel are unable to reach the specified location due to security concerns or inaccessible entry, we will make reasonable attempts to contact you for further instructions.
8. Direct Office or Doorstep Delivery
We provide doorstep delivery to offices or homes. If you prefer contactless delivery, please mention such details in the notes section during checkout.
9. Reporting Issues
If you encounter any issues with your delivery, please contact our customer support team within a reasonable time frame, providing order details and a clear description of the issue. You may email us at [email protected] or WhatsApp us on 0117306306.
10. Policy Updates
This Delivery Policy is subject to periodic updates. Please review it regularly to stay informed about our procedures and practices.
- By placing an order with CloudKitchen.lk, you acknowledge and agree to the terms outlined in this Delivery Policy.
- We appreciate your trust in our services and strive to make your online food delivery experience exceptional.